Two years’ parts and labor on all equipment manufactured by Quantum Northwest, Inc.
Policy for repair of cuvette holders: We understand the urgency of getting your equipment functioning again quickly. Contact us about the needed repair and schedule a convenient time with us. We will provide an RMA number. Send us the unit (at your expense). In most cases we can repair a cuvette holder or temperature controller and send it back (at our expense) within three to five days, sometimes sooner. If necessary, a complete recalibration will take about two days longer. If the damage is due to a failure of any parts manufactured by Quantum Northwest or installed by us within the controller or sample holder, then there will be no charge for the repair. If the damage is clearly due to misuse (typically spillage of corrosive liquids), costs for labor and parts will apply.
Typically, our products are provided with a two-year warranty. One- and three-year warranty extensions are available for additional cost.